OPERATOR PRODUCTS / VALUE ADDED SERVICES
CRBT Platform
Our CRBT (Caller Ring Back Tone) services provide a personalized touch to communication experiences. With CRBT, callers hear unique and engaging melodies instead of the traditional ringing tone while waiting for the call to be answered. This service allows individuals to express their personality and preferences through music, creating a memorable and enjoyable interaction for both callers and recipients. It’s a creative way to enhance caller engagement and add a touch of individuality to phone interactions.
Build your brand credibility with CRBT. CRBT is an essential solution for major organizations – SMEs and corporates. It allows you to engage with your customers, at the same time, build your brand’s reputation. CRBT consists of your organization’s services and provides your own signature caller tune. With Evoke’s CRBT solution, now you can build a unique tone from scratch – for incoming calls – that represents your brand.
Our CRBT system consists of RBT system which lets wireless & fixed line subscribers listen ring- back tone and Contents & Media management system which manages ring-back tone contents so that service provider can easily manage and provide CRBT service. Instead of the familiar ringtone, a particular audio file can be heard by the calling party while they wait for the call to be answered.
The Smart Rings solution is a completely integrated content management and delivery solution that works on GSM, CDMA and wire line networks. It is based on three of our high reliability, high performance applications servers: the enhanced Tone Server, provisioning and content management server and billing server.
With our RBT application, users can personalize their communications with a variety of multimedia content and assign different RBTs to different callers or groups of callers and select different RBT for their callers based on date, day or time.
Advantages of CRBT
– Build brand reputation and credibility
– Use a customized signature tone for your brand
– Easy set up of caller tune
– Inform the caller of your organization’s services
OBD-IBD Solution
Our OBD (Outbound Dialing) and IBD (Inbound Dialing) platforms revolutionize communication strategies. OBD facilitates automated outgoing calls, disseminating information, promotions, or alerts efficiently. On the other hand, IBD manages incoming calls, directing callers to the appropriate destinations with interactive menus. These platforms optimize communication workflows, enhancing customer interactions, and ensuring seamless information exchange, ultimately leading to improved customer satisfaction and operational efficiency.
The OBD – IBD Solution is a best in class solution that meets all the Client requirements for OBD (voice dialing) service and Inbound dialer service. The OBD- IBD solution includes:
- Innovative and robust solution framework
- OBD application and GUI interface
- Project plan and deployment details
- Implementation and Training
- Technical support with software and device upgrades
- Managed Operations Services
We are happy to inform that it would well address all of our client’s requirements and serve as its strategic long term partner. Detailed approach methodology which have been fully addressed by the team with suitable annexure.
Why Us?
The hosted OBD- IBD solution along with the managed services shall provide the following benefits to Client:
- Partnership Approach with a cost effective solution: Sharing of Risks and Revenues
- Greater flexibility : therefore ability to respond quickly to market changes
- Future proofing of solution : Greater ability to keep up with technology innovation/trends – benefit from our R&D efforts and feature enhancements
- Efficient Resource allocation: Place people in higher value activities
- Operation Excellence through greater resilience and lesser downtime
- One stop shop for content adaptation to mobile
- Improved scalability, availability, reliability and performance of OBD-IBD infrastructure
IVR & SMS Services
Our IVR (Interactive Voice Response) and SMS services offer seamless and efficient communication solutions for businesses. With IVR, callers can navigate through automated menus, accessing information or services effortlessly. Meanwhile, SMS services enable businesses to reach customers instantly with important updates, promotions, and notifications. These versatile tools enhance customer engagement and streamline communication processes, contributing to a more connected and responsive business environment. We build futuristic automated Interactive Voice Response (IVR) services for major telecommunication companies in Sri Lanka. We specialize in entertainment IVR, Bidding Services, stating quizzes, astrology and more.
SMS Services
4433 Quiz Service
The product purpose is to check how people are enthusiastic in their day-to-day life events. Users can participate in mini quizzes/ predictions/ Trivia on various topics of interest in Sri Lanka and from around the world (sports, general knowledge, history, technology, travel, tourism, language, local music/cinema and many more with easy access via just registering to 4433 SMS service.
Participants can predict/answer quizzes in a day to win exiting prizes weekly/monthly.
Short Code: 4433
Enabled with Dialog, Mobitel, Hutch
Charging: Rs.10+ tax per day [Subscription Based]
Gratifications: whoever has given the most correct answers/predictions will win weekly prizes [eg: Reloads/ Vouchers/Cash) and whoever has given the highest number of correct predictions in a month, or during a competition season will win the grand prize (eg: Mobile Phones, Tablets, laptops]